Shipping policy
SHIPPING POLICY
Thank you for shopping with Crescent Oracle.
1. Order Processing Time
All orders are processed within 1-3 business days after payment is successfully received. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few additional days. If there is a significant delay in the shipment of your order, we will contact you by email or WhatsApp.
2. Shipping Origin
Orders are fulfilled and shipped from our warehouse partners located in China.
3. Shipping Cost and Estimated Delivery Time
United States
Shipping costs are calculated at checkout.
Estimated delivery time: 7-15 business days.
Canada
Shipping costs are calculated at checkout.
Estimated delivery time: 7-15 business days.
United Kingdom
Shipping costs are calculated at checkout.
Estimated delivery time: 7-15 business days.
European Union
Shipping costs are calculated at checkout.
Estimated delivery time: 7-15 business days.
Australia
Shipping costs are calculated at checkout.
Estimated delivery time: 7-15 business days.
Other Countries and Regions
Shipping costs are calculated at checkout.
Estimated delivery time: 7-20 business days depending on the destination country.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
5. Customs Duties and Taxes
Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their local authorities. These fees are not included in the product price or shipping charges.
6. Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
7. Shipping Disclaimer
Delivery times shown above are estimates only and are not guaranteed.
Delays may occur due to:
• Customs inspections;
• Severe weather conditions;
• Transportation disruptions;
• Public holidays;
• Carrier delays;
• Natural disasters;
• Other circumstances beyond our reasonable control.
If a package cannot be delivered to the provided address, the carrier may hold the package at a local facility or return it to us. Customers may be responsible for additional shipping charges for re-delivery.
We appreciate your patience and understanding and will do our best to assist you should any shipping issues arise.
8. Contact Information
Company Name:
BLUE STAR TRADING LIMITED
Brand Name:
Crescent Oracle
Registered Address:
RM C, 6/F, WORLD TRUST TOWER,
50 STANLEY STREET,
CENTRAL,
HONG KONG SAR
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)