Refund policy
Refund & Return Policy
By placing an order, you confirm that you have read, understood, and accepted the following policy.
30-Day Refund Policy
Customers may request a refund within 30 calendar days from the date the order is marked as delivered.
To request a refund, please contact our customer support team and provide your order number along with a description of the issue. Photos may be requested for damaged, defective, or incorrect items.
All refund requests are reviewed on a case-by-case basis.
Refund Review Time
Refund requests are generally reviewed within 3 business days after all required information has been submitted. During peak periods, the review process may take up to 7 business days.
Exchanges
We currently do not offer exchanges.
Refunds
Approved refunds will be processed within 5-10 business days and credited back to the original payment method used for the purchase. The actual posting time may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the product is defective, damaged, or an incorrect item was sent.
In certain approved cases, refunds may be issued without requiring the customer to return the product.
Please do not send any products back unless instructed by our customer support team.
Return Shipping Costs
If a return is specifically requested by our customer support team, customers may be responsible for the return shipping costs unless the item is defective, damaged, or an incorrect item was sent.
Digital Products & Services
Due to the nature of digital products and personalized services, tarot reading services, spiritual guidance sessions, downloadable content, and customized products are non-refundable and non-returnable once the service has been delivered.
Disclaimer
Results from tarot readings and spiritual guidance are intended for entertainment and personal reflection purposes only and do not guarantee any specific outcome.
Limitation of Liability
We reserve the right to refuse refund requests that involve fraud, abuse of our policies, or malicious activities.
Contact Information
Company Name:
BLUE STAR TRADING LIMITED
Registered Address:
RM C, 6/F, WORLD TRUST TOWER,
50 STANLEY STREET,
CENTRAL,
HONG KONG